Kwib Privacy Policy

01

Scope and operator

This Privacy Policy explains how First Contact Agency collects, uses, discloses, stores, and protects personal information in connection with the Kwib website at kwib.ai, the Kwib desktop application, the Kwib Marketplace signup, and related support and product communications.

First Contact Agency operates Kwib from Ontario, Canada. This policy does not cover unrelated First Contact Agency websites or other products unless they expressly link to it.

02

Local-first product

Kwib is designed as a local-first product. Project files, prompts, generated outputs, and other workspace materials can remain on your device. We do not receive that local content merely because you use the desktop application.

Information leaves your local environment when you choose a connected service, use a network feature, submit content to support, or otherwise direct Kwib to send it. A connected provider's own privacy terms apply to its processing.

03

Information we collect

Depending on how you interact with Kwib, we may collect:

• your name, email address, organization, and communications with us;
• support messages and diagnostic material you intentionally provide;
• technical information needed to deliver and protect the website, such as IP address, browser type, request time, and security logs; and
• information a connected provider returns when you choose to use that provider with Kwib.

04

Marketplace signup information

Kwib collects the contact and application details you enter, including your name, email address, organization, Marketplace interests, and—when you apply as a creator—your creator profile, product categories, portfolio link, and pitch.

We use this information to reserve Marketplace access, review creator applications, prevent abuse, respond about the application, and operate the founding cohort. Marketing and launch updates are optional and use a separate consent choice.

05

How we use information

We use personal information to:

• operate, secure, and troubleshoot the Kwib website and requested features;
• provide downloads, respond to support requests, and communicate service notices;
• manage Marketplace access and creator applications;
• prevent abuse, fraud, and security incidents; and
• meet legal, accounting, and regulatory obligations.

We do not use local workspace content that you have not sent to us.

06

Service providers and connected services

Marketplace signup records are stored in Kwib's Cloudflare-hosted database. Authorized First Contact Agency personnel may review applications, and a configured email-delivery provider may send confirmations or restricted internal notifications. These providers receive only the information needed to perform their services.

Kwib may also let you connect third-party tools, models, storage, or other services. When you enable a connected feature, information is sent to that provider only as needed to deliver the action you request. Third-party services are governed by their own terms and privacy policies.

Service providers may process information outside your province, territory, or country, where it may be subject to local law.

07

Marketplace abuse prevention

When the Marketplace form is enabled, Cloudflare Turnstile processes network, browser, and device-environment signals to distinguish people from automated abuse. Kwib receives the verification result and uses it only to protect the form. Learn more in Cloudflare's privacy policy.

08

Cookies and website analytics

We keep private daily totals of website download requests and Chrome Store visits, grouped by selected operating system, architecture, package and release. These internal reports do not store IP addresses, cookies or visitor identifiers.

If you select Accept analytics, we load Microsoft Clarity to understand how visitors use the Kwib website and improve its navigation, content, and usability. Clarity records interactions such as clicks, scrolling, and page visits, along with browser and device information, to produce heatmaps and session recordings. This does not give us access to your local Kwib desktop workspace.

Clarity stays unloaded until you accept. Reject analytics or closing the banner keeps it off. You can change your choice at any time using Cookie settings in the footer of any page. Withdrawing acceptance stops Clarity, clears its first-party cookies on this site, and reloads the page without tracking. It does not erase data already collected.

We remember your choice across this site's pages and return visits in the same browser for up to 180 days. We use local storage named kwib.analytics-consent.v1 (scoped to the site folder in a local file preview). If the browser cannot save a rejection there, the hosted website uses a first-party preference cookie named kwib_analytics_off for up to 180 days. These preferences are used only to respect your choice. Clearing site storage or using another browser may cause us to ask again.

When enabled, Clarity may use _clck to remember a visitor identifier and preferences and _clsk to associate page views within a session. This banner grants analytics storage permission only, not advertising storage permission. See Microsoft's cookie documentation for details.

Microsoft receives the website usage data collected by Clarity. Its processing, retention, and any cookies on Microsoft-owned domains are governed by the Microsoft Privacy Statement. Our site cannot delete cookies on Microsoft-owned domains; you can manage those in your browser settings.

09

Marketing communications

We send optional Kwib marketing or launch updates only when you choose to receive them or another lawful basis applies. You may unsubscribe using the method in the message or by contacting us. Service and support messages are not marketing communications.

10

Retention

Active Marketplace signup records, consent evidence, and database notification copies are automatically deleted after twelve months. Limited encrypted recovery history may remain for Cloudflare's standard backup-recovery window before aging out. Any approved agency-mailbox copy follows Kwib's service-provider retention controls.

We retain other personal information only as long as reasonably necessary for the purposes described here and for legal, security, accounting, and dispute-resolution obligations.

11

Safeguards

Kwib limits access to authorized personnel and service providers and uses safeguards appropriate to the information, including access controls, least-privilege access, and protection in transit and at rest where supported. No system can be guaranteed to be completely secure.

Never include passwords, financial information, government identifiers, or other sensitive personal information in a Marketplace pitch.

12

Your choices and privacy requests

Subject to applicable law and technical limits, you may ask to access, correct, or delete personal information we hold about you and withdraw optional marketing consent.

For a Marketplace request, email hello@kwib.ai. For another Kwib privacy question, email hello@kwib.ai. We may need to verify your identity before completing a request.

13

Children

Kwib is not directed to children. We do not knowingly collect children's personal information through Kwib without the notices and lawful basis required by applicable law.

14

Changes and contact

We may update this policy as Kwib changes. We will post the revised policy here with a new last-updated date and provide additional notice when required.